Privacy Policy

Last Updated: January 1, 2026

ChainHero.ai (“ChainHero,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our services.

By accessing or using our website or services, you agree to this Privacy Policy.

1. Information We Collect

a) Information You Provide

When you interact with us, you may provide information such as:

• Name
• Email address
• Company name
• Contact details
• Materials submitted for demos or service delivery

b) Usage Information

We may automatically collect information about how users interact with our website or services, including:

• Browser type and device information
• Pages visited
• Interaction events
• General usage analytics

c) Service Data

When clients use ChainHero services, data may be processed to deliver AI functionality. Client data is not used to train AI models or improve systems beyond the scope of contracted services.

2. Client Data Ownership

Clients retain ownership of all materials, content, and data they provide to ChainHero. ChainHero does not claim ownership of client data.

Client data is used solely for:

• Delivering contracted services
• Operating and maintaining the platform
• Supporting deployment and performance

3. Agent Deployments and Third-Party Access

ChainHero’s conversational agents may be deployed by third-party businesses (“Dashboard Clients”) on their own websites or platforms. If you interact with a ChainHero-powered agent deployed by a third-party business, please be aware that:

• That business may have access to your conversation through their administrative dashboard
• Their access to and use of your conversation data is governed by their own privacy policy, not this one
• You should review the privacy policy of the business whose platform you are using to understand how your data is handled

ChainHero requires Dashboard Clients to maintain their own privacy disclosures and to comply with applicable privacy laws in connection with their use of conversation data. However, ChainHero is not responsible for a Dashboard Client’s privacy practices.

4. How We Use Information

We may use collected information to:

• Provide and operate our services
• Improve platform performance and user experience
• Monitor system health and security
• Develop new features and enhancements
• Communicate with users and clients

We may analyze anonymized and aggregated usage data to improve our products and services.

5. Data Sharing

We do not sell personal or client data.

Information may be shared only:

• With Dashboard Clients in connection with their licensed deployment of ChainHero agents, as described in Section 3
• With trusted service providers necessary to operate our platform (e.g., cloud hosting, analytics, infrastructure providers)
• When required by law
• To protect the security or integrity of our systems

6. AI & Third-Party Technologies

ChainHero may utilize third-party cloud infrastructure and artificial intelligence technologies to deliver services. These providers may process data as required to operate the platform, subject to industry-standard security practices.

7. Data Security

We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse. However, no system can guarantee absolute security, and use of the internet and cloud services is at your own risk.

8. Data Retention

We retain information only as long as necessary to:

• Provide services
• Fulfill legal or contractual obligations
• Improve platform functionality

Clients may request deletion of their data, subject to contractual or legal requirements.

9. Cookies & Analytics

We use strictly necessary cookies to operate core functions such as authentication. We may also use analytics cookies to understand website usage and improve performance. You may control cookie settings through your browser.

10. Your Privacy Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data, or to opt out of certain processing. To exercise any of these rights, contact us at support@chainhero.ai. We will respond within the timeframe required by applicable law.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will provide notice via email or prominent in-app notification at least fourteen (14) days before changes take effect where reasonably practicable. Continued use of the website or services after posting constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, contact:

ChainHero.ai
Email: support@chainhero.ai
Website: https://chainhero.ai